Quickstart

Zapito is done-for-you: you answer a short form and it generates a working support agent — prompt, knowledge, and flow, all wired. There is no API key to bring and no model to pick — Zapito runs and manages the model for you.

1. Sign up and answer the setup form

Sign up at Zapito → Sign up — your workspace is created automatically on first sign-in — and you land on Setup, a three-step form.

Step 1 — where should your agent answer?

Pick every platform your customers use: WhatsApp, the web widget (a chat bubble on your site), and Telegram. Instagram, Messenger and SMS are shown as coming soon. The generated flow gets exactly one trigger per platform you pick — nothing to wire later.

Step 2 — what’s your business?

Your business name and one line about what you do. If you paste your website into the optional field, Zapito reads it and fills both in for you.

Finishing this step is what creates the agent: Zapito deterministically generates the complete support flow — your triggers → an AI Agent grounded by a Knowledge Base → a Confidence Check → Send Reply when it’s sure, Human Handoff (which emails you the transcript) when it’s not. The bot is named after your business.

Step 3 — where’s your info?

Add the content your agent answers from:

• Web pages — paste a URL and Zapito fetches the text (if you gave your website in step 2, one click adds it as the first source).
• Pasted text — policies, FAQ answers, opening hours.
• PDFs — menus, price lists, manuals (up to 5 MB each; the text is extracted, the file itself is never stored).

Each source holds up to 50k characters and an agent holds up to 100k in total; up to 24k characters are injected per reply, picked by keyword overlap with the customer’s question when there’s more than fits. You can add and refresh sources any time later from the bot’s Knowledge panel.

2. Test it in the chat

Opening your bot lands on the simple view: a test chat, your knowledge sources, and your channels. Message the test chat — it runs the real engine, the same one that answers every channel — and check the replies stay grounded in your sources. Ask something your knowledge doesn’t cover and you’ll see the handoff behavior: a calm “let me connect you with a person”, never a made-up answer.

Everything up to here is free: this is the sandbox, and it includes 25 test messages a month while you tune the agent. Going live on real channels starts with a plan.

3. Connect a channel

Connecting a channel means real customers can reach your agent, so it needs a plan (any tier — see usage and pricing). Then hit Connect a channel in the simple view’s Channels panel:

• WhatsApp — enable the shared sandbox number and scan the wa.me QR code from your phone. For a number your business owns, the Connect your own number stepper explains what Meta requires and queues your workspace for Embedded Signup access.
• Web widget — copy a one-line <script> snippet onto your site.
• Telegram — paste a bot token from @BotFather; live in under a minute — the Telegram guide walks you through it.

Each channel has its own guide under Channels.

4. Go live

Hit Go live. Live agents answer on every connected channel; pause a bot from its card menu and it goes silent everywhere at once.

Usage and pricing

There is no free tier and no trial clock. Signing up is free and the sandbox — the in-app test chat — stays free with 25 test messages a month while you build. Connecting channels and going live starts with a plan: Basic ($29) includes 500 conversations a month and Plus ($59) includes 1,500 — exactly the same agent, just more usage. A Commerce tier ($99) is coming soon. One price covers your one agent on every channel it lives on; nothing is priced per seat.

On a plan, Zapito meters conversations — a customer chat handled in a calendar month — and the usage bar in the top nav shows how much of your monthly allowance you’ve used. If you ever run past it, customers are never shown an error — the agent hands the conversation to you instead.

Want to see under the hood?

The generated agent is a real flow on a canvas — open it any time via Advanced: edit the flow on the canvas. See the canvas (advanced view). Most people never need to.