Send Reply
Delivers the agent’s answer to the customer on whatever channel the conversation came in on.
- In ← usually an AI Agent or the Confident branch of a Confidence Check.
Config
Section titled “Config”| Field | Status | Behavior |
|---|---|---|
| Show typing indicator | Live | Shows a typing indicator on channels that support it (Telegram, test chat) before the reply lands. |
| Mark customer message read | Coming soon | Shown disabled in the editor; read receipts aren’t sent by the runtime yet. |
Runtime behavior
Section titled “Runtime behavior”Sends the most recent agent output as the reply and records it in conversation history along with its confidence and any knowledge-base tag. If no agent ran earlier in the flow, it sends a fallback notice instead — wire an agent before this node.